ABOUT US It’s a long journey and it all started in 1990- the Hotel My Soulmate is located at the most famous Palolem beach in South- Goa. The hotel provides elegant rooms at affordable rates with private balconies and with an in-house multi-cuisine restaurant. The free Wi-Fi is provided in the public areas of the property. The hotel is centrally located. The Palolem central is just at 2 minutes’ walk and with bus service at a regular interval of 30 minutes from this area to Margao. Margao is 30 kms and Margao Railway Station is 35 kms. Palolem market town ‘chaudi’ is only 2.5 kms. The Goa airport is 67 kms away. All rooms have en suite facilities and are available with or without air condition. The Soulmates ‘in love’ of all ages make Hotel My Soulmate a memorable place. HOTEL MY SOULMATE – 2017 HOTEL POLICY-Terms & Conditions. 1) Check-in at 12:00 and Check-out at 10:30AM 2) Indian traveller: A Government recognized photo ID such as Aadhaar card or election card or driving license required at the time of check-in. 3) Foreign traveller: Passport required at the time of check-in. 4) Late check-out subject to availability with applicable charges. 5) Please double check your valuables before you leave the hotel as the hotel will not take any responsibility once you check-out. 6) The bookings accepted upon 50% prepayment of your total nights booked and the rest to be paid at the Check-in time. 7) The room tariff (rates) mentioned are inclusive of all taxes (GST). 8) The Proprietor reserves the right to book or deny a booking. CANCELLATION AND REFUND POLICY Reservation made on this site, if found to have discrepancies, the hotel will contact the booker for concerned issues and confirmation. For early check-out or ending the vacation in the middle of your stay will have no refunds. All eligible refunds will be done directly to your Bank. A refund usually takes 15 working days. In the event that the hotel, for reasons beyond its control need to reject or change or find as suitable hotel to a confirmed reservation, it will use all reasonable attempt to facilitate the circumstances. Hotel My Soulmate will try to arrange accommodation in any of the surrounding hotels in the area to your requested booking period. However if no alternatives is provided to the client, the hotel will return if any deposit made and considered it cancelled. This is the limit of the hotel’s liability. FROM JAN 4TH TO DEC 22ND 1) The guest can cancel free of charge until 7 days before arrival. The guest will be charged the first night if they cancel in the 7 days before arrival. If the guest doesn’t show up they will be charged the total price. FROM DEC 23RD – JAN 3RD 1) The guest can cancel free of charge until 14 days before arrival. The guest will be charged 50% of the total price if they cancel or No Show, in the 14 days before arrival. CHILDREN AND EXTRA BED POLICY 1) All children are welcome. 2) One child under 6 years stays free of charge when using existing beds. 3) All further older children or adult are charged INR 500 per night for extra bed between JAN 04th to DEC 22nd, and INR 1000 from DEC 23rd to JAN 03rd. 4) The maximum number of extra beds in a room is 1.